Job Title: Media Technology Support Engineer
Location: LATAM (Remote)
Mode: Contract / FTE
Role Summary
Provide technical support for cloud-based media encoding, transcoding, and content delivery systems. Troubleshoot video, audio, and subtitle processing issues while ensuring platform
performance, quality, and reliability.
Key Responsibilities
Support media encoding and transcoding workflows
Troubleshoot video, audio, subtitle, and content delivery issues
Work with cloud environments (AWS/Azure/Google Cloud)
Monitor and respond to tickets via JIRA and Slack
Create documentation and runbooks after RCA
Collaborate with engineering and operations teams
Mandatory Skills
Strong knowledge of video containers (MOV, MXF, MP4, MPEG-TS)
Understanding of codecs (H.264, H.265, ProRes, MPEG2, AAC, AC3)
Experience with subtitles/caption formats (SRT, TTML, SCC etc.)
Hands-on Linux or Windows Server experience
Cloud experience (AWS preferred)
JSON/XML editing and API usage
Experience in media/OTT/broadcast content supply chain
Experience
3+ years in media technology, OTT, or video operations
Experience in cloud-based media workflows
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