Job Description
We're looking for a talented Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for delivering great experiences to clients by leveraging technical knowledge, client-facing experiences, and strong problem-solving skills.
About the Role
This is an exciting opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving. You will be part of a dynamic team that is dedicated to helping customers succeed in their endeavors.
Main Responsibilities
- Guide new users through onboarding, setup, and best practices.
- Document technical learnings, common patterns, and solutions derived from real customer interactions.
- Transform lessons learned into clear, actionable knowledge for both internal teams and external users.
- Create and maintain documentation, tutorials, and sample projects.
- Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly.
- Collaborate with engineering to debug production issues and prioritize fixes.
- Help users architect scalable and efficient deployments using our platform.
- Lead customer-facing technical sessions, demos, and Q&As.
Qualifications
- 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).
- Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
- Experience working with open-source generative AI models.
- Familiarity with Kubernetes and cloud infrastructure.
- Excellent written and verbal communication skills.
- Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
- Experience working with APIs, CLI tools, and deployment workflows.
- Ability to explain complex technical concepts clearly and concisely.
Benefits
- A fully remote position with a structured schedule that supports work-life balance.
- The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving.
- Two weeks of paid vacation per year.
- 10 paid days for local holidays.