Looking for a dynamic project manager to oversee the delivery of SAP Application Management Services across multiple modules and business areas.
This role involves managing day-to-day SAP AMS operations, including incident, problem, change, and service request management, as well as ensuring compliance with SLAs and high-quality service delivery.
The ideal candidate will have strong leadership and team coordination skills, as well as analytical, problem-solving, and decision-making abilities.
We offer a collaborative and innovative environment that encourages teamwork, professional development opportunities, and a chance to work outside Brazil.
Benefits include health insurance, dental plan, life insurance, transportation vouchers, meal/food voucher, childcare assistance, Gympass, TCS Cares, partnership with SESC, reimbursement of certifications, free TCS Learning Portal, international experience opportunity, discount partnership with universities and language schools, Bring Your Buddy, TCS Gems, and Xcelerate.
We value diversity and inclusion, promoting an equitable culture that respects individuality.
Key responsibilities include:
* Manage day-to-day SAP AMS operations
* Ensure compliance with SLAs and high-quality service delivery
* Coordinate with SAP Basis, Functional, and Technical teams
* Drive root cause analysis and preventive measures
* Act as primary contact for clients regarding SAP AMS delivery
Required skills and qualifications include:
* Bachelor's degree in Information Technology or related field
* 7+ years of experience in SAP project/AMS management
* Strong knowledge of SAP modules and integration points
* Experience with ITIL processes (Incident, Problem, Change, Release Management)
* Proven track record in managing global/onshore-offshore delivery models
Preferred certifications include PMP, ITIL, or SAP certifications.