OverviewJoin to apply for the Customer Engagement Manager role at Novartis Pharma Schweiz2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Engagement Manager role at Novartis Pharma SchweizResponsibilitiesResponsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.Establish and develop long-term relationships with key customers.Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts -Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account -Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans -Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.Responsible for establishing and implementing a sales/business plan for a designated client base.May manage a few direct reports -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)Major AccountabilitiesResponsible for driving sales, promotion and development in the designated accounts to reach commercial goals -Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.Establish and develop long-term relationships with key customers.Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts -Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account -Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans -Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.Responsible for establishing and implementing a sales/business plan for a designated client base.May manage a few direct reports -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)Key Performance IndicatorsSales revenue and revenue growth in designated accounts -Operating budget for designated key accounts (Budget, Cost, Sales, etc.)Minimum RequirementsWork ExperienceTeam management experience is preferred.SkillsAccount Management.AccountabilityCollaborationCommercial ExcellenceCompetitive Intelligence.ComplianceCrm (Customer Relationship Management).Customer EngagementEthicsHealthcare SectorMarket DevelopmentProblem Solving SkillsRevenue GrowthSelling SkillsValue PropositionsLanguagesEnglish.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesPharmaceutical ManufacturingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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