Job Opportunity: Operational Specialist
We're seeking an experienced professional to oversee ongoing delivery routes and communicate with drivers and shippers via phone and live chat.
* About the Role:
* Monitoring delivery routes, ensuring timely and efficient delivery of packages
* Handling customer support and account management tasks, providing assistance to customers as needed
* Communicating effectively with drivers and shippers via phone and live chat
This role requires strong problem-solving skills, attention to detail, and excellent communication skills. If you have experience in logistics or customer-facing roles, we'd love to hear from you!
Key Responsibilities:
* Monitor and analyze delivery routes to optimize efficiency
* Respond to customer inquiries and resolve issues in a timely manner
* Work closely with drivers and shippers to ensure smooth delivery operations
What We Offer:
* A dynamic work environment with opportunities for growth and development
* A competitive salary and benefits package
* The chance to work with a team of experienced professionals who share your passion for delivering exceptional results
If You're a Fit:
* You have a strong background in logistics, customer service, or a related field
* You possess excellent communication and problem-solving skills
* You're able to work independently and as part of a team