Job Description:
We are seeking a skilled Partner Success Specialist to join our team. This role involves fostering strong, long-term relationships with partners and positioning them as reliable and easy-to-work-with providers.
Key Responsibilities:
* Act as a trusted advisor for partners on business matters related to our platform.
* Foster strong, long-term relationships with partners via personal and online meetings.
* Participate in industry-related expos and events.
* Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
* Assist in resolving partner concerns and mitigating dissatisfaction.
* Encourage partners to share expertise within the community.
* Facilitate connections between partners and other teams.
* Monitor partner compliance with community policies and rules.
Partner Onboarding:
* Lead the onboarding process for new partners, ensuring a smooth start within our ecosystem.
* Ensure partners are well-informed about our platform's policies, pricing, billing, support, and development procedures.
Collaboration & Business Development:
* Develop a deep understanding of partners' businesses, market specifics, and unique needs.
* Support partners in migrating their customers to our platform, ensuring smooth transitions.
* Monitor partners' business success, identifying challenges and opportunities for growth.
* Engage with technology partners to drive collaboration and lead exchange.
* Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
* Conduct market research to identify growth opportunities.
CRM & Data Management:
* Maintain accurate and up-to-date CRM data.
Requirements:
* Bachelor degree.
* Experience in sales or customer service roles in IT sphere.
* Fluent English, Portuguese, and Spanish language skills.
* Recorded public speaking experience is a plus.
* Excellent memory, logical thinking, and analytical skills.
* Time-management skills in a saturated work environment.
* High productivity and speed of work.
Benefits:
* Involvement in the growth and development of an international product company.
* Result-driven and supportive international team.
* Health insurance available after probation period.
* Corporate and individual professional training available after probation period.
* Paid medical leave – 100% pay for first 10 working days.
* Sick leave – 5 paid days annually.
* Tech equipment rent reimbursement (USD 35 gross/month).
* Parental and baby bonding leave.
* Family days and gifts.
* Company swag store.
Remote Work:
This is a remote position with occasional traveling. We collaborate via Deel.com, so you'll need to have an open individual entrepreneur status in your country of residence.