As an Amazon Account Manager, you will be responsible for ensuring client satisfaction and retention.
This role focuses on building long-term relationships with clients while overseeing daily operations. It acts as a key operations role in the company, working closely with clients to achieve their goals.
* Build and maintain strong relationships with clients to foster loyalty.
* Oversee client milestones, monitoring progress at 30, 60, and 90 days.
* Complete all client tasks in a timely manner.
Milestone Operations - Brand Management
* Resolve client pain points by identifying and addressing ongoing issues.
* Lead retention efforts through proposal development, contract negotiation, and upselling/downselling opportunities.
* Monitor customer satisfaction through quarterly surveys.
* Recommend improvements to client strategies.
* Fulfill client requirements and complete tasks within timelines.
* Understand client businesses, competition, and marketing objectives to define business problems and provide actionable insights.
* Regularly monitor and report on client performance to ensure goals are met.
* Perform account audits, including onboarding and account audit checklists.
* Review client boards bi-weekly to ensure design tiers are met and work is progressing.
KPIs and Performance Metrics
* Ensure 90% of Amazon clients meet or exceed ad spend budgets.
* Maintain less than 7.5% monthly churn for the entire Amazon department.
* Complete 90% of audits within 5 business days.
* Achieve 30% of active clients leaving reviews on Google.
* Bill clients for bonuses at least 30% of the time.
* Help clients launch successfully within 7 business days of starting with the company.
* Conduct quarterly case studies.
* Maintain a negative offboarding feedback rate of less than 20%.
* Achieve a margin per head of at least 150%.
Growth Opportunities
* Take on more complex projects and responsibilities that benefit multiple departments.
* Leverage knowledge from various industry professionals in advertising/marketing.
* Develop skills necessary for advancement across the organization.
* Participate in career development through market research and collaboration.
* Gain a comprehensive understanding of business processes, customer needs, and market trends.
* Mentor colleagues in IT, advertising, brand management, HR, creatives, and sales departments.
* Establish a reputation as a thought leader in the industry.
About Gigabrain Benefits
* This position offers a competitive salary, ranging from $500 to $800 per month.
* The ideal candidate will have a strong work ethic and be passionate about delivering results.
This is a full-time remote position requiring a quiet workspace, fast internet, webcam, and microphone. Flexible hours are available outside of core working hours (6-11 am PST). This role offers considerable autonomy and ownership over projects.
Fill out the application form and upload your resume to apply for this position. We prioritize candidates who are flexible, willing to learn, and grow professionally.