Sr. Technical Customer Success Analyst
As a Sr. Technical Customer Success Analyst, you will be responsible for ensuring the timely service of customers by troubleshooting complex requests and collaborating with internal teams.
* Troubleshoot customer-reported issues and provide solutions via case updates or screen-sharing sessions.
* Monitor the global support queue, review case priority, and maintain service level adherence.
The ideal candidate will have experience in technical troubleshooting, API testing, and database management.
* Use Chrome Developer Tools to analyze web applications and debug front-end issues.
* Perform API testing using Postman or cURL, conduct IIS and SSL diagnostics, and troubleshoot Windows ADFS Servers.
* Assist customers with database backups, migrations, and SQL troubleshooting using SQL Server Management Studio.
Requirements:
* Experience in technical troubleshooting, API testing, and database management.
* Strong analytical and problem-solving skills.
* Excellent communication and collaboration skills.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.
* A competitive compensation package.