Job Summary
We are seeking a highly organized and communicative Professional to join our team. As a key member of our operations department, you will play a vital role in ensuring seamless delivery services across multiple locations.
About the Role
In this position, you will be responsible for monitoring ongoing deliveries and providing timely assistance to drivers and shippers via phone and live chat. Your exceptional customer service skills and ability to work collaboratively with others will make a significant impact on our organization.
Main Responsibilities:
* Monitor delivery schedules and communicate with drivers and shippers as needed
* Respond to customer inquiries and resolve issues promptly
To succeed in this role, you must possess excellent communication skills, proficiency in English, and experience working in logistics or customer support. You should also be comfortable working within the Eastern US time zone (EDT).
Key Qualifications:
* Bachelor's degree in Business Administration, Communications, or related field
* At least 1 year of experience in logistics, customer service, or call center environment
* Ability to work independently and prioritize tasks effectively
We offer a dynamic and supportive work environment where you can grow professionally and develop new skills. If you are passionate about delivering exceptional customer experiences and are eager to take on new challenges, we encourage you to apply.