Role DescriptionThis is a full-time hybrid role for a Customer Support Specialist based in São Paulo, SP, with some tasks allowing for remote work. The Customer Support Specialist will be responsible for assisting clients by addressing their inquiries, resolving issues, and maintaining high levels of customer satisfaction. Daily responsibilities include responding to customer queries via email, phone, or chat, providing technical support, and ensuring timely follow-up on unresolved concerns. The role also involves analyzing customer feedback to improve service quality and support processes.QualificationsProficiency in Customer Support and delivering Customer SatisfactionStrong Interpersonal Skills and the ability to effectively communicate and build rapport with clientsExperience in Technical Support and handling troubleshooting processesDeveloped Analytical Skills to assess and resolve issues efficientlyAbility to work both independently and collaboratively in a hybrid work environmentPrevious experience in customer service or a related field is a plusFluency in Portuguese and a good command of EnglishFamiliarity with CRM platforms is advantageous