Become a Solutions Expert in our electronic controls team!
Job Description
* We are seeking an experienced engineer or technician to join our team as a solutions expert.
* As a solutions expert, you will be responsible for providing technical support to customers via various channels.
You will work closely with cross-functional teams such as product management, devops engineering, sales and local service teams to ensure timely resolution of customer queries.
Your key responsibilities include:
* Supporting customers via ticketing systems and providing technical solutions
* Testing and analyzing reported claims or internal provided solutions on our setups
* Distinguishing between opportunities and quality cases and supporting the development of solutions with our overall portfolio solutions
* Built strong relations with cross-functional colleagues in PM, DevOps, R&D, Sales, Local Service, and Supply Chain
* Supporting the organization with a 'one way of working' together with functional departments and colleagues
* Taking ownership and acting as an advocate to our customers
* Taking ownership on urgent field services where finding quick solutions or remote analysis will be required
* Supporting Project Development, creating and providing Trainings, literature review support activities, videos, technical assistance on field-test activities, product launch web-sessions
* Supporting on our journey to support the regions with FAQs & Videos, SW & Product files, knowledge sharing materials, education & trainings, creation of possible application SW & solutions or integration files, field service - opportunities/analysis support
* Reporting quality cases and involving team-members as well as doing follow-up
* Creating a bridge towards our Digital Services Team and supporting them with our Product know-how when needed
In addition to these responsibilities, you will also need to have some fundamental knowledge of thermodynamics, IT skills on product level, experience in a Technical Support function within electronic controls, and programming skills using standard programming languages covered by IEC 61131-3, mainly in FBD and Structured Text.
Experience with the Danfoss Electronic Controllers portfolio and their protocols, integrations, and possibilities with the Danfoss Controllers families as e.g SM8xxA, X-Gate, MCX/Alsmart, Pack-Controller & Case Controllers is highly desirable.
We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.
Requirements
* Engineer or Technician degree
* Strong knowledge of refrigeration system controls and preferably good skills on CO2 applications
* Programming skills using standard programming languages covered by IEC 61131-3, mainly in FBD and Structured Text
* Experience with the Danfoss Electronic Controllers portfolio and their protocols, integrations, and possibilities with the Danfoss Controllers families
We offer a competitive salary, Christmas bonus, food vouchers, saving fund, major and minor medical insurance, flexible working hours, and career development opportunities.