Case Management Internship
This internship is part of our Brazil program, designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
About the Role: We're looking for a detail-oriented, process-driven intern to join our Case Management team. You'll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Key Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
What You'll Get:
* A 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking.