As a Technical Support Specialist, you will be responsible for delivering top-notch IT assistance to clients, ensuring seamless operation of their digital environments.
The ideal candidate will possess strong analytical skills, fluency in English and Spanish, and proficiency in tools such as Salesforce, Slack, and Office 365. Experience working in Managed Service Providers (MSPs) is required, and an ITIL certification is highly desirable.
Key qualifications include:
* Fluency in English and Spanish
* 2+ years of experience in an MSP environment
* Hands-on experience with Salesforce or similar ticketing platforms
* Strong troubleshooting and problem-solving capabilities
* Excellent interpersonal and communication skills
* Detailed knowledge of core competencies including technical troubleshooting, customer service orientation, communication & documentation, time management, problem-solving, process discipline, collaboration, and attention to detail