Customer Success Specialist, Life Sciences Job Description
This role plays a pivotal part in ensuring users derive maximum value from their JoVE subscription by supporting professors at leading universities integrate JoVE videos into their courses.
Main Responsibilities:
* Conduct daily outreach to Faculty via calls, emails and demos to set up JoVE integrations in courses and increase product usage.
* Promote JoVE adoption by delivering product awareness sessions across existing customer universities and research institutions.
* Foster engagement and usage by presenting at exhibits, conferences, university seminars, workshops, and onsite customer visits.
* Enhance subscription renewal outcomes by providing seamless implementation support and consistent usage of JoVE resources.
* Inform product decisions by communicating customer feedback to sales, product and marketing teams.