The role of Application Support Engineer involves providing technical and functional support for business-critical applications.
Key Responsibilities:
* Provide Level 2/3 support for applications such as LIMS, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
* Troubleshoot incidents, service requests, and change requests to ensure timely resolution and minimal disruption.
* Monitor application health, performance, and integrations.
* Support end users across multiple countries and languages to ensure high-quality service and clear communication.
* Maintain documentation, audit trails, and compliance with regulatory and security standards.
* Participate in system upgrades, testing, and deployment activities.
* Ensure applications meet business needs in areas such as maintenance, quality management, EHS, production monitoring, and access control.
Required Skills & Experience:
* Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.
* Knowledge of Spanish and Portuguese language required.
* Familiarity with SAP, EHS/ESG platforms, IoT data collection, and access control systems.
* Strong troubleshooting and analytical skills.
* Experience with SQL, Windows, Azure, and integration platforms.
* Ability to work with global teams and support users in multiple regions.
* Excellent communication and documentation skills.
* Strong experience in manufacturing apps.