Join to apply for the Customer Happiness Associate - Brasil role at Clara.Clara is the leading spend management platform for companies in Latin America, offering locally-issued corporate cards, bill pay, and a highly-rated software platform used by thousands of successful companies across the region.We are seeking a Customer Happiness Associate who will:Have experience in Fintech companies.Help resolve escalated issues through various channels.Troubleshoot, investigate, and document detailed notes in the admin system.Follow up with customers via calls to troubleshoot issues as needed.Create options for customers interested in canceling or returning orders.Possess 2+ years of experience as a Customer Success Agent or Customer Representative.Have previous experience managing B2B clients.Have intermediate English proficiency; professional proficiency is preferred.Be patient, detail-oriented, and an excellent communicator.Propose ideas and solutions based on customer claims.Be proficient in Office/Google Drive (Advanced), Zendesk or similar (Advanced), CRM systems like Hubspot (Intermediate).Deliver high-quality service with a focus on understanding and solving customer needs.Be a multitasker capable of handling multiple tickets simultaneously.Our values include clarity, simplicity, ownership, pride, continuous improvement, and inclusivity.We are committed to shaping business finances in Latin America, fostering an inclusive and caring culture, and are proud to be recognized as a Top LinkedIn Startup.What we offer:Competitive salary & stock ownership plan100% flexible work modelBenefits tailored to your needsGrowth opportunities in a fast-paced environmentThe chance to influence B2B payments and regional economic competitivenessSeniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesTechnology, Information and Internet
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