Job Title: Enterprise Service Operations Manager
We are seeking an experienced Enterprise Service Operations Manager to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our enterprise services, including on-call coverage, incident management, and service level agreement (SLA) metrics.
About the Role
The successful candidate will have a strong background in IT operations and service delivery, with experience in managing complex technical systems and teams. You will be responsible for designing and implementing effective on-call coverage plans, managing incident response processes, and analyzing SLA metrics to drive improvements.
Skills & Qualifications
* a minimum of 5 years' experience in a service delivery or managed services role serving external customers;
* experience with 24/7 or extended-hours operations;
* written communication skills are required; good English language comprehension is necessary since it has been employed as a working language among members which allows their mutual understanding between various nations without barrier when using it primarily as primary working tool - even though they belong different ethnic groups located across world’s geographically dispersed areas such
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