Technical Support Specialist
We are seeking a skilled Technical Support Specialist to provide remote IT system support to employees. As a key member of our team, you will be responsible for analyzing issues, formulating solutions, and troubleshooting system, application, and hardware problems.
Your primary focus will be on delivering exceptional customer service, working efficiently individually and as part of a larger team. You will possess a wide range of technical knowledge and be adaptable enough to leverage it against various technical issues.
The ideal candidate is a highly motivated and self-reliant individual with a desire to continually improve themselves. They should have excellent problem-solving skills, a strong ability to work under pressure, and a passion for staying up-to-date with the latest technology trends.
Responsibilities:
* Analyzing issues and developing effective solutions
* Troubleshooting system, application, and hardware issues in a mixed Mac and Windows environment
* Providing timely updates to customers on ticket progress
* Working remotely with customers to resolve problems
* Utilizing internal IT Knowledge Base to find solutions to known issues
* Using external information to research and resolve issues when needed
* Consistently updating the ticket tracking system with status and fixes
* Properly escalating issues to necessary parties as required
Requirements:
* An Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience
* Knowledge delivering IT solutions within a corporate and/or enterprise environment
* Experience working in a mixed Mac and Windows environment
* Additional skills including experience in the Advertising and/or Marketing industry preferred, centrally managed computer environments, and supporting A/V environments
Benefits:
This role offers the opportunity to work in a dynamic environment with a chance to continuously learn and grow. You will have the chance to work independently and as part of a team, develop your technical skills, and take ownership of your work.
We offer competitive compensation and benefits packages, as well as opportunities for professional development and advancement.