Job Summary
The Customer Support Manager position requires an individual to oversee the support queue, troubleshoot complex customer requests and provide timely solutions.
Key Responsibilities:
* Analyze customer-reported issues and provide solutions via case updates, calls or screen-sharing sessions.
* Use technical troubleshooting skills to resolve customer complaints efficiently.
Technical Skills:
* Familiarity with Chrome Developer Tools for web application analysis.
* Experience with API testing and validation using Postman or cURL.
Requirements:
* A minimum of 8+ years of experience in customer support.
* Background in ERP/MIS systems preferred.
* Familiarity with the print industry is mandatory.