At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, ensuring an internal environment that reflects the plurality of our business and the customers we serve. Our Diversity, Equity and Inclusion squad brings together representatives from a variety of roles and areas so that this agenda has multiple perspectives and experiences. We are committed to sharing and acting on our leadership principles with the purpose of "Strive to Be Earth's Best Employer" and to be the Earth's most customer‑centric company.
Are you looking for a new challenge in a fast‑paced, innovative company? Come make history on Amazon's Brazil team! Amazon strives to be Earth's most customer‑centric company, where people can find and discover virtually anything they want to buy online. Over 2 million sellers in 10 countries list their products for sale on Amazon.
We are looking for a Program Manager to support FBA (Fulfillment By Amazon) Brazil. This role will be based at an Amazon FC and will support the FBA team in managing its operations. The PM will work closely with stakeholders from Operations, S&OP, Program, Sales, Transportation, Legal and others to drive strategic and tactical initiatives that improve FBA operations—including inbound, outbound and inventory management. The position focuses on cross‑team process improvements, identifies opportunities, maps processes, proposes optimizations, and manages daily operations. The PM will build and own metrics and reports, review performance metrics and serve as the bridge between FC operations and business teams.
Key job responsibilities
Act as the link between FC Operations and FBA Business teams.
Identify gaps, pain points and opportunities in existing processes and propose improvements.
Dive deep on issues to differentiate isolated problems from structural ones.
Own and track metrics, reports, and initiative impact.
Create creative solutions that address pain points and improve Seller Experience.
Calculate impact/potential of ideas, making outcomes tangible.
Influence and support Product teams (both LATAM and global) on roadmap prioritization.
Suggest and create programmatic solutions and initiatives, building business cases for Product teams.
Anticipate bottlenecks, provide escalation management, make trade‑offs, and balance business needs versus technical constraints.
About the team
FBA is a key team in Amazon Brazil, managing the operations for sellers who send inventory to our fulfillment center—from collecting products to delivering them to customers and processing returns. Within FBA we have several teams that manage SX and operations. The Fulfillment Operations team manages the entire inventory once it is received in the FC: inventory management, removals, customer returns, reimbursements, and operational processes. We are a data‑driven team that owns metrics tracking and evolution, maps gaps and implements improvements to positively impact our sellers and customers.
Basic Qualifications
Experience in program or project management.
Bachelor's degree.
Preferred Qualifications
Knowledge of Excel (Pivot Tables, VLookups) at an advanced level and SQL.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your recruiting partner.
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