Key Responsibilities
This role involves daily client communication, data-driven performance management, and coordination with internal teams to ensure campaigns drive real results and clients stay informed, confident, and happy.
Daily Client Communication:
* Main point of contact for each clinic client
* Daily calls, emails, and texts to keep clients informed before they have to ask
* Clear updates on campaign performance, next steps, and upcoming improvements
* Build trust through responsiveness, proactivity, and transparency
Client Onboarding:
* Lead new clients through setup: tracking, GoHighLevel, and campaigns properly configured
* Set expectations around timelines, deliverables, and strong performance
* Ensure a smooth start to each new client relationship
Monitor & Troubleshoot Campaigns:
* Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate
* Identify drops or issues early (e.g., show rate dropped 20% this week) and diagnose potential causes
* Suggest actionable fixes: follow-up tweak, schedule adjustment, or new messaging