Director of Salesforce Implementation
Leads a team of up to 15 Salesforce professionals across the US and LATAM, including consultants, developers, administrators, solution architects, and marketing automation specialists. Ensures project delivery excellence, accuracy, timeliness, and alignment with client expectations and quality standards.
* Team Leadership:
o Manages and mentors a cross-functional Salesforce implementation team across US and LATAM.
o Provides coaching, one-on-ones, growth planning, and performance management.
Maintains high levels of customer satisfaction through proactive communication and alignment. Develops and maintains predictable implementation workflows and project governance frameworks. Improves reporting and tracking across project health, timelines, scope changes, and team utilization.
Cross-Department Collaboration:
* Works closely with the Sales, Customer Success, and Operations teams to ensure alignment across the client lifecycle.
* Supports revenue growth by identifying upsell and cross-sell opportunities during implementation.
Qualifications:
* Required:
o 7 or more years of Salesforce implementation experience (consulting or client-side).
o 3 or more years leading technical or consulting teams, preferably remote or geographically distributed.
What We Offer:
* A competitive salary and performance bonus structure.
* A flexible remote work environment.