Job Title: Service Delivery Manager
Job Description
As a key member of our team, you will be responsible for overseeing the delivery of exceptional service to our customers. Your expertise in managing service operations, on-call procedures, and incident management will play a crucial role in ensuring seamless customer experiences.
* Design and maintain an on-call plan that guarantees all critical skills are available when needed.
* Own the incident management process for your accounts, prioritizing roles, communication cadence, escalations, and post-incident reviews.
Key responsibilities include: