We are a leading global technology company with over 227,000 professionals who drive progress through industry-leading capabilities focused on Digital, Engineering and Cloud. Our diverse team enables us to continually raise the bar for excellence in our services. We strive to empower each professional to achieve their best and become the best version of themselves.
We're seeking an accomplished Business Analyst to advance technology through innovation and creativity. The successful candidate will play a key role in driving business growth by gathering and documenting business requirements, mapping and analyzing business processes, and collaborating with stakeholders to design and configure Salesforce solutions.
Key Responsibilities:
* Gather and document business requirements by engaging with stakeholders to elicit and translate business needs into functional specifications for Salesforce implementations.
* Map, analyze, and optimize business processes using Salesforce functionalities to identify gaps and opportunities for improvement.
* Collaborate with IT and stakeholders to design and configure Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT) and prepare training materials to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood.
* Gather feedback post-implementation and monitor solution performance for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT).
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.