Critical Issue Resolution Specialist
About the Role:
This high-visibility position is responsible for providing the highest level of escalation support to customers, driving progress and resolution of critical issues.
Key Responsibilities:
* Engage cross-functional teams to develop action plans and drive progress towards issue resolution.
* Communicate critical issue status to executive staff, sales teams, and other invested parties.
Requirements:
* Fully fluent in Portuguese, English, and Spanish.
* 10+ years of customer-facing sales and/or service delivery experience.
* Past experience as Escalations Engineer/Manager or similar roles desired.
What We Offer:
* An opportunity to work on complex issues and make a significant impact.
* A collaborative environment with a focus on team success.