Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. ### **About Wilhelmsen**Wilhelmsen has been a key player in the maritime industry for over 160 years, offering services and innovations that shape the future of shipping. With presence in more than 70 countries, we are committed to excellence, efficiency, and customer satisfaction. ### **The Role**As a **Husbandry Agent**, you will be responsible for ensuring **efficient coordination of port calls** and **exceptional customer service**. You will work closely with internal teams, suppliers, and customers to ensure smooth execution of **Husbandry services** in compliance with global standards. ### **Key Responsibilities*** Coordinate with **SASA Account Sales** to ensure seamless execution of Husbandry port calls.* **Respond to and follow up** on customer inquiries promptly.* Assign and **monitor service execution** for all port appointments.* Ensure **Proforma Disbursement Accounts (DAs)** are sent on time.* Manage **advance funding** to local agents, ensuring timely remittance at least **3 days before vessel arrival**.* Verify **pre-funding approvals** and escalate deviations for appropriate authorization.* Oversee **vessel monitoring and service coordination**, including change requests, while ensuring compliance with **Ships Agency Standard Operating Procedures**.* Select and book **suppliers and sub-agents**, ensuring compliance with **Supplier Governance Standards**.* **Track and record expenses** related to port calls.* **Monitor global port calls** and collaborate with Operations to meet customer expectations.* Ensure **Cash-in-Transit (Cash to Master)** transactions follow Wilhelmsen procedures.* Identify and **suggest process improvements** for efficiency and cost-effectiveness.* Manage **DA handling (Proforma & Revised)**, ensuring accurate data entry and verification.* Register and **follow up on complaints and non-compliance** reports.* Participate in **business review meetings with customers** and collaborate with Key Account Managers (KAMs). ### **Who You Are*** Experienced in the **maritime industry**, preferably in **ship agency operations**.* Fluent in **English (written and spoken)**.* Organized, detail-oriented, and **able to prioritize tasks effectively**.* Proficient in **Microsoft Office** and operational systems.* Strong communicator with **excellent problem-solving skills**. ### **What We Offer*** Opportunity to gain experience in a **global leader** in maritime services.* A **collaborative and dynamic** work environment.* Exposure to international operations and high-profile clients. ### **How to Apply**If you are ready for this challenge, apply now! **Location:** Santos, Brazil Join us and be part of the **future of maritime services**#WPSDo you have experience in the **maritime industry** and want to be part of a **global leader****Husbandry Agent** to join our team in **Santos, Brazil**.#J-18808-Ljbffr