Job Description
The Director of Salesforce Implementation is a leadership role that oversees the implementation of Salesforce projects.
Key Responsibilities:
* Team Leadership and Management: Lead and mentor a team of professionals across US and LATAM. Provide coaching, one-on-ones, growth planning, and performance management. Promote a culture of accountability, continuous improvement, and high-quality delivery.
* Project and Delivery Oversight: Oversee all Salesforce implementation projects including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, and integrations. Conduct regular project reviews to ensure progress, scope alignment, and adherence to timelines. Monitor time tracking, utilization, and project budgets; identify trends and address over-burn or under-delivery risks.
* Quality Control and Customer Satisfaction: Ensure projects meet quality standards and deliver measurable business value. Provide strategic oversight and intervention on escalations or complex project challenges. Maintain high levels of customer satisfaction through proactive communication and alignment.
* Operational Excellence: Develop and maintain predictable implementation workflows and project governance frameworks. Improve reporting and tracking across project health, timelines, scope changes, and team utilization. Implement delivery tools, templates, documentation standards, and internal QA processes.
* Cross-Department Collaboration: Work closely with the Sales, Customer Success, and Operations teams to ensure alignment across the client lifecycle. Participate in internal strategic planning, service-offering refinement, and productization of Salesforce packages.