IT Support Specialist
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We are seeking a skilled IT support specialist to join our team. As a key member of our technology department, you will be responsible for providing technical assistance and troubleshooting to employees across various platforms.
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Key Responsibilities:
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* Maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
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* Provide timely troubleshooting and resolution for Windows, macOS, and mobile devices.
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* Manage user accounts, permissions, and access controls across various SaaS platforms.
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* Support the deployment and integration of new productivity and collaboration tools.
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* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication.
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* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
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* Conduct regular software updates, security patching, and vulnerability assessments.
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* Sustain cybersecurity initiatives, including employee security awareness training and incident response.
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* Document processes, create user guides, and train staff on new technologies and best practices.
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* Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.
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Requirements:
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* A working level of spoken and written English.
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* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
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* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
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* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
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* Experience with endpoint management, SaaS administration, and automation tools.
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* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
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* Excellent interpersonal and communication skills; ability to train and support non-technical users.
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* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
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* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus.
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About Us:
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We are a digital marketing agency offering month-to-month services for brands looking to expand their presence across various digital platforms. Our business is expanding globally, and we need talented folks on our team so that we can continue to offer stellar service to our clients.
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We don't believe in binding our clients to a contract. We wow them every month with real results so that they want to keep coming back. We are a collective of creatives who come together every day to work towards the same goal: brand growth.
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Our Operating Hours:
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9 am to 5 pm MST.
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