Business Analyst Product Designer
The Business Analyst – Product Designer is a vital component of the design team, collaborating closely with business stakeholders and solution architects to deliver value-added features for sales, marketing, and billing teams. The primary focus lies on Service Sales CRM solutions, while this role also provides exposure to a suite of enterprise applications.
This role involves transforming stakeholder visions into functional features, documenting requirements, and working closely with development teams to bring solutions to life.
A typical day will involve:
* Assessing business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
* Facilitating requirements gathering and functional design sessions with business and technical stakeholders.
* Documenting detailed functional design specifications (epics, features, user stories).
* Leading refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.
* Supporting QA and UAT test planning, execution, and bug triage.
* Presenting live product demonstrations and preparing release notes for end users.
* Assisting with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.
* Contributing to change management through documentation, training, and stakeholder engagement.
To be successful in this role, you will need:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
* 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms.
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.
* Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams.
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations.
This role offers the opportunity to work in a global environment, gaining exposure to local and international stakeholders. You will grow both business and technical skillsets while shaping CRM and enterprise applications that drive real impact across unique business streams.