TECHNICAL SALES REPRESENTATIVE
Company Overview
Our client is a global mining technology group that provides advanced drilling solutions, downhole instrumentation, and real-time subsurface intelligence to exploration and mining companies.
Job Summary
The purpose of this position is to market and promote company’s products, services, and solutions locally. This includes the creation of new client relationships as well as maintaining existing client relationships.
Job Responsibilities
CONSULTATIVE SELLING
* Executing established client contact plans to communicate product launches and engaging potential clients in relevant sales campaigns to build new relationships.
* Acting as first point of contact for client queries and complaints and resolves these, referring complex issues to others and ensuring that the client receives an appropriate response.
* Setting clear objectives for each sales/service call or meeting; using standard materials to make a presentation to the client; and asking relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation.
* Building solutions for a new reality based on client's current state and understanding the client's total business.
* Emphasise solution features based on analyses of clients' aspirations and on technical knowledge of product capabilities and limitations.
* Customises offerings and designs training to suit client's requirements.
* Client queries and complaints are dealt with in a timely manner.
* Presents product and service offerings to client with a clear rationale and at standard commercial terms aligned to company´s strategy.
TECHNICAL SERVICE DELIVERY
* Providing input to client contact plan to communicate product launches.
* Acting as first point of contact for client queries and complex issues and ensuring that the client receives an appropriate response.
* Building solutions based on understanding the client's aspirations from a deep understanding of the client's pain points and total business.
* Providing feedback to product design teams so that products can be tailored to clients' needs.
* Designs training to suit client's requirements.
* Client queries and complaints are dealt with in a timely manner.
* Maintaining and updating knowledge of company’s solutions.
* Presents product and service solutions to clients with a clear rationale and alignment with strategy.
* With guidance, ensures contractual terms and support services are aligned with company’s interests (e.g., financial, legal, supply, labour and logistics).
* Provide feedback to Product design teams in accordance with designated procedures as required.
ACCOUNT MANAGEMENT
* Developing a personal network within the sales territory and representing the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.
* Identifying opportunities for expansion of revenue with existing accounts. When influencing, identifying the needs of client through regular contact with the client and by staying abreast of market changes including competitor analysis.
* Using personal expertise to identify the complex standard products and/or services offered by the organization that meet the client's needs, together with quantities and product configurations.
* Ensures account is managed in a methodical and timely manner gaining positive feedback from the customer and in accord with company’s strategy for budget and timeframe.
* Schedules follow-up actions and enters relevant information into the client relationship management (CRM) system.
* Applies best practice methods for establishing rapport to provide valued interaction with clients.
* Works within the company’s account management framework and procedures.
* Maintains data in relevant CRM in accordance with company’s account management procedures.
PROSPECTING
* Securing new accounts, proactively researching to identify needs in the marketplace and ideal client profile.
* Identifying new business opportunities and assisting with analysing estimates of business value to the customer.
* Analysing and interpreting changing market forces and client preferences.
* Market needs are assessed for products and/or services.
* Pipeline of prospective customers detailed in CRM with client knowledge and plan for growth and forecast.
* With guidance, reporting in accordance with Operational procedures on updates to market and pipeline activities. Shares insights on successful and unsuccessful strategies and ideal client profiles.
Requirements and skills
Essential
* Education: Mining Engineer or Geologist
* At least 2 years’ experience in a sales position, preferably in the Mining industry.
Desirable
* Experience working with client relationship management systems (CRM).
* Understanding of relevant industry processes and experience including drilling and mining.
* Understanding of drilling optimisation, rock knowledge and data analytics.
* Understanding of specific and companion technologies (e.g. Gyros/Fluids) and their applications.
The Rewards
The position offers a competitive remuneration package
Contact us
Please apply directly by submitting your resume, preferably as a Microsoft Word document