Leadership Role for IT Service Management
This senior leadership position is responsible for overseeing the implementation, execution, and continuous improvement of IT Service Management processes within a global enterprise delivery and operations area. This includes aligning with the internal IT governance framework to ensure seamless service delivery.
Main Responsibilities:
* Develop and implement strategic plans for ITSM process improvements across Enterprise Delivery and Operations (EDO).
* Monitor key support operational processes and report on performance metrics through agreed-upon SLAs.
* Identify areas for process enhancements and develop corresponding action plans.
Key Qualifications:
* Strong analytical, problem-solving, and interpersonal skills.
* Proven experience in issue and problem management, with a focus on resolution and prevention.
* Familiarity with service level management principles and reporting methodologies.
* Understanding of business process analysis and change management strategies.
Why Choose This Opportunity?
This role offers a unique chance to shape the future of IT service management within a dynamic and innovative organization. As a leader in this field, you will have the opportunity to drive process improvements, enhance collaboration, and contribute to the success of the team.
The ideal candidate will possess a strong passion for IT service management, excellent communication skills, and a proven track record of delivering results-driven solutions.