About the Role:
We are seeking talented and ambitious individuals to fill this Customer Success position, which involves working closely with professors at leading universities to integrate JoVE videos into their courses.
* Conduct daily outreach to Faculty via calls, emails, and 1:1 demos to set up JoVE integrations in courses and increase product usage.
* Deliver product awareness sessions across existing customer universities and research institutes to boost adoption.
* Grow engagement and usage by delivering presentations at exhibits, conferences, university seminars, workshops, and onsite customer visits.
* Strengthen subscription renewal outcomes by providing smooth implementation support and consistent usage of JoVE resources.
* Influence product decisions by communicating customer feedback to sales, product, and marketing teams.