Discover a fulfilling career as an IT Support Specialist with our dynamic team.
As a key member, you will provide multi-channel support, ensuring quality information capture and resolving low- to medium-complexity contacts.Responsibilities include recording calls, registering incidents in our ticketing platform, attending on-site issues, directing tickets to resolution teams, advising users, receiving service failures, following up on tickets, reporting problems, meeting productivity and quality targets, and adhering to client-defined processes.Mandatory skills include advanced English language proficiency, strong communication, familiarity with ITSM platforms, experience with remote support tools, Service Desk expertise, basic understanding of IT infrastructure, and ability to follow client-defined procedures.Desirable skills include conflict management techniques, knowledge of ITIL principles, experience in multinational environments, familiarity with Service Desk KPIs, and exposure to quality assurance practices.We offer professional development opportunities, chances to work globally, a collaborative work environment, health insurance, dental plan, life insurance, transportation vouchers, meal/food voucher, childcare assistance, gym membership, free psychological assistance, legal, social, and financial support, certification reimbursement, free online courses and training, international experience opportunity, discount partnership with universities and language schools, referral bonus, recognition for performance, and free career mentoring platform.