Operations Specialist Job Description
Our organization is seeking a highly skilled Operations Specialist to join our team. This role involves monitoring ongoing delivery routes and communicating with delivery drivers and shippers via phone and live chat.
* Proficiency in English is essential for this position.
* Flexibility in working hours, specifically adhering to the Eastern US time zone (EST), is required.
* Prior experience in logistics, courier operations, call center, customer support, or account management will be advantageous in this role.
As an operations specialist, you will play a critical role in ensuring seamless communication and efficient delivery processes.
Key Skills and Qualifications:
• Strong communication skills both written and verbal.
• Ability to work independently and as part of a team.
• Proficiency in MS Office or equivalent software.
• Excellent problem-solving skills.
• Flexibility and adaptability in a fast-paced environment.
• Strong analytical and organizational skills.
Benefits:
This role offers opportunities for professional growth and development in a dynamic and innovative work environment.
What We Offer:
We provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.