ServiceNow Technical Expert
Organization: Business Excellence & IT Strategy
Reporting: Reports to Christian Daller, Head of Business Excellence & IT Strategy
Position Type: Individual Contributor
Role Description:
The ServiceNow Technical Expert plays a pivotal role in building and evolving ServiceNow as the "IT ERP" for the new company's IT organization. This individual takes hands-on architectural decisions, guides and supervises external partners in development and application management, and directly contributes to configuration, development, and administration of ServiceNow.
1. Make hands-on architectural decisions for ServiceNow configuration and development. Make these decisions within the roadmap provided by the Enterprise Architect and the scope defined by Process Owners.
2. Guide and supervise external partners responsible for ServiceNow development and application management. Represent the company as a subject matter expert (SME) in cross-functional meetings.
3. Perform configuration, development, training to stretch from End Users to Technical Staff on behalf of architects ,and administration tasks within ServiceNow. Ensure platform design follows best practices, avoids unnecessary customization or technical debt.
Investigate advise on module usage integrations platform capabilities across SPM itsm itom hr vr custom applications .