Metrobi is a tech startup providing local courier services in major US metro areas.
About the role
You will monitor ongoing deliveries and assist drivers and shippers via phone and live chat. This requires strong communication skills and independence.
Key Responsibilities:
* Monitor deliveries and respond to customer inquiries via phone and live chat.
* Assist drivers and shippers with issues or concerns.
* Collaborate with the team to resolve operational challenges.
This role requires proficiency in English, ability to work based on Eastern US time (EDT), and experience in logistics, operations, call centers, or customer support.