Web Development - Analista de Relacionamento de Produtos de TI Willingness to learn about ITAdvanced SpanishFluent or advanced EnglishHours: 11:00 am to 8:00 pm or 12:00 pm to 9:00 pm100% face-to-face position - on siteMandatory skills Skills To troubleshoot and provide resolution validation and escalation support to product engineers. Reporting resolution directly to end users. Responsibilities: Troubleshoot html, css and java script code implementation Troubleshoot requests and ad serving issuesProvide email and chat support in Spanish, Portuguese and English Adhere to all business SLAsSkill requirement Technical : Deep knowledge of HTML, Java script & CSS Good understanding of web concepts and development technologies Online marketing capabilities Using tools for debugging Communication Proficient in Language (Spanish & Portuguese) writing and speaking skills Comprehension skills in English is good to have Previous experience in E-mail and Chat support Customer Service Customer oriented, self motivated Ability to handle revenue impacting situations Ability to work with individuals, companies and large clients(1.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team(2.) To clearly understand the Ticket raised in CRM and document the requirements(3.) To comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error(4.) Improving skill level through Self development or nominating training programs Skill reverification Tests(5.) DFP (Desktop for Publishers) tool Technical support with HTML, Java Script and CSS Show more Show less