Technical Support Consultant L3 Position
The Technical Support Consultant L3 role is a critical member of our client operations team, responsible for ensuring the world-class reputation of our client's software is upheld.
This key position requires an experienced technical professional with 3-5 years of experience in software support. The ideal candidate will possess excellent English verbal and written skills, as well as basic to intermediate SQL skills. Proficiency in Microsoft Office Suite is also required.
Key Responsibilities
* Deliver level 3 customer support to clients worldwide
* Triage reported incidents and utilize troubleshooting skills to resolve complex issues
* Manage incident queues, build cross-application knowledge, and push the client's software to its limits to ensure it remains efficient and best-in-class
Requirements
A Bachelor's degree or equivalent experience is preferred, along with experience creating manuals, training documentation, and interactive training materials for software applications. Familiarity with the Software Development Lifecycle (SDLC) and oil and gas revenue accounting, gas processing, crude/gas/NGL transportation, or related fields is also desired.
Benefits
This position offers a dynamic and fast-paced environment, collaboration with smart and creative people, and opportunities to learn from your mistakes. Our company culture emphasizes transparency, individuality, and growth, offering a competitive package including:
* 15 days PTO
* 1 floating day
* 3 sick days
* Designated national holidays