Key Account Representative
We're seeking a seasoned Account Manager to develop and maintain strategic relationships with key clients in Brazil. This is an exciting opportunity for someone who excels at building lasting client connections and driving business growth.
About the Role:
* Maintain and expand our presence in the Brazilian financial market by delivering exceptional service and support to our valued clients.
* Develop and implement effective sales strategies to identify new business opportunities and drive revenue growth.
Key Responsibilities:
1. Client Relationship Management:
* Establish strong relationships with key clients through regular communication, proactive issue resolution, and seamless coordination between their teams and ours.
* Monitor client satisfaction and address concerns proactively to ensure loyalty and retention.
1. New Business Development:
* Identify and pursue new business opportunities in the Brazilian banking and finance sector.
* Develop strategic sales plans to introduce our offerings and highlight competitive advantages.
* Nurture relationships with potential clients and manage them through the sales pipeline.
1. Market Insight and Reporting:
* Stay up-to-date on market trends, competitor activities, and regulatory developments in Brazil.
* Provide regular reports to the global sales team on client activities and new business opportunities.
* Share insights from the Brazilian market to inform broader company strategy.
Requirements:
* Proven experience in account management within the financial technology sector.
* Previous experience working in the Brazilian market is highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
* Proactive, solution-oriented mindset with a focus on client satisfaction and growth.
Potential KPIs:
* Client satisfaction and retention rate
* Response time to client inquiries
* New business opportunities generated
* Revenue growth from the Brazilian market