Job Title: Application Support Specialist - Production Excellence
About the Role:
We are seeking a skilled and experienced professional to join our team as an Application Support Specialist. This role requires strong technical expertise, excellent communication skills, and a growth mindset.
The ideal candidate will have a background in production support, preferably within the securities or financial services industry. They should be able to work effectively with global teams and possess a strong ability to troubleshoot complex technical issues.
This is an exciting opportunity for a motivated individual to make a meaningful contribution to our organization's success.
Key Responsibilities:
* Production Support: Provide comprehensive support for our applications, ensuring their reliability and performance. Troubleshoot and resolve complex technical issues related to application functionality.
* Cross-Functional Collaboration: Collaborate with cross-functional teams, including developers, business analysts, and global support teams, to address and resolve issues.
* Process Improvement: Monitor application performance and implement improvements to enhance stability and efficiency.
*
Must-Have Qualifications:
* Bachelor's degree in a related discipline or equivalent work experience required; advanced degree beneficial.
* 3+ years of related production support experience required; experience in the securities or financial services industry a plus.
* Strong interpersonal skills and proven ability to work with global teams.
* Experience with basic scripting tools such as Python, Bash, PowerShell, Docker, etc.
* Growth mindset and proactive approach to problem-solving.
Preferred Qualifications:
* Advanced proficiency in DevOps, Agile, and Lean methodologies.
* Business knowledge of securities, fund accounting, collateral, and tri-party repo preferred but not required.
* Experience in platform engineering, cloud, virtual environments, MQ, database management, network, ITIL, and service management.