Project Description:- The Anaplan Technical Lead is an experienced multi-skilled professional with hands-on experience in Anaplan model development/Support experience. He/she is a good team player who is part of a team responsible for delivering end-to-end application development and Operations Support.Responsibilities:-
- Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.-
- Troubleshoot issues related to application access, process, scripts, etc.-
- Handles Anaplan planned downtimes individually.-
- In case of incident with a product quality issue, ensure PR is created and tagged against the incident before closing it.-
- Perform UAT testing for projects owned by operations like new market adoption, simple logic change, etc.-
- Prepare, present changes in change advisory board and own production implementation.-
- Coordinate and manage discussions with other support teams and business users.-
- Effectively communicate with stakeholders and business users.-
- Think creatively to solve the user problem with a holistic and simple solution.-
- Drive best practices within teams with respect to operations standards and guidelines.-
- Ability to learn and adapt to new frameworks/technologies.Mandatory Skills Description:-
- Should have strong knowledge of Anaplan Connect, ALM Sync, NUX and Cloudworks.-
- Anaplan Professional Model Builder / Professional Solution Architect Certified.-
- Should have strong knowledge of troubleshooting and resolving incidents raised by business users and L1 Support.-
- Good knowledge of troubleshooting and fixing job execution failures.-
- Ability to analyse /root cause the PRs created for the Anaplan support models.-
- Prior work experience in Anaplan Support projects.- Availability to work in US Central Time- Availability to regularly travel to St. Louis-
- Good communication skills.Nice-to-Have Skills Description:-
- Basic knowledge of Cloud Services-
- Knowledge in SRE, ITIL, AgileOps-
- Able to work independently and interact with the business community, L3 team to come up with solutions.-
- Knowledge of testing tools like Playwright / Selenium.