About this Role:
We are seeking a Business Technical Service Analyst with experience in client-facing roles and PL/SQL development to join our team.
As a Business Technical Service Analyst, you will be responsible for establishing positive relationships with clients, understanding their business needs, and providing technical support and guidance.
* Develop and maintain long-term relationships with clients
* Evaluate client business requirements and guide them to utilize standard solutions
* Participate in converting client business requirements into detailed technical specifications
* Gather knowledge of critical business impact issues from Service Desk
* Assist with document maintenance for client system environments
* Participate in release management and project activities
* Execute simple project/development work plans
Requirements:
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English language skills
About Us:
We are committed to creating an inclusive and safe work environment. We strongly encourage people with disabilities to apply for our job positions.