About the Role
We're seeking an accomplished Service Operations Manager to oversee our service operations, ensuring seamless delivery of high-quality support and services.
1. Servicing multiple customer accounts with 24/7 incident coverage
2. Leveraging experience with SLA metrics and reporting for driving improvements in service efficiency and effectiveness
3. Maintaining configuration management processes to track customer environments across platforms and regions
4. Achieving excellence through continuous improvement initiatives, introducing new SOPs & Runbooks, enhancing SRE enablement & skills development
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