Job Position
Home Care Scheduler, Patient Care Coordinator, Scheduling Professional
About the Role
This role is a fully remote position based in the Philippines or LATAM. We are looking for someone to be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies.
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client's proprietary platform.
* Proactively identify coverage gaps and resolve scheduling conflicts in real time.
* Document updates accurately in the system to avoid missed calls or service disruptions.
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
* Provide feedback and suggestions to improve scheduling processes and the client's platform.
Requirements
Must-haves:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles.
* Proven experience speaking with physicians, clinic staff, or healthcare providers.
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare).
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
* Past experience working with U.S.-based teams in a fully remote role set-up.
Key Skills & Attributes:
* Clear, confident communicator – able to explain complex workflows to medical professionals.
* Persistent and detail-oriented – follows up thoroughly and tracks progress accurately.
* Critical thinker – makes suggestions to improve processes and flag issues.
* Independent and proactive – thrives in a remote setting with minimal hand-holding.
* Bilingual – many patients prefer or benefit from bilingual support.