Our team is seeking a skilled Business Technical Services Analyst to join our dynamic and innovative environment. This role will involve establishing strong relationships with clients, understanding their business objectives and expectations, and providing expert technical support and guidance.
The ideal candidate will have experience in Oracle Database and PL/SQL development, as well as a background in consulting with clients to meet their business needs. They should also possess advanced English language skills for speaking, listening, and writing.
In this role, you will be responsible for evaluating client business requirements, estimating effort, and guiding them on utilizing standard solutions while maximizing revenue. You will also participate in converting client business requirements into detailed technical specifications, presenting them internally and externally, and securing requirement sign-off.
You will gain knowledge of how to identify critical business impact issues from the Service Desk and assist with documenting and maintaining client system environments. Additionally, you will participate in release management between the Service Desk, Compliance, and Project teams, ensuring that code releases do not negatively impact client operations.
This position requires a Bachelor's degree in Information Technology or a related field and relevant experience in PL/SQL development and client-facing roles.
We recognize the importance of innovation and transformation in an inclusive and safe work environment. As an equal opportunity employer, we encourage people with disabilities to apply for this position.