Job Opportunity:
Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.S.
As an operational specialist, you will monitor ongoing delivery routes and communicate with delivery drivers and shippers over the phone and live chat.
* Proficiency in English
* Ability to work based on the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
About the Role:
This position requires strong communication skills, attention to detail, and ability to multitask.
* Responsibilities:
* Monitor delivery routes in real-time
* Communicate with drivers and shippers via phone and live chat
* Solve customer complaints and issues promptly
What We Offer:
* A dynamic and fast-paced work environment
* Ongoing training and professional development opportunities
* A competitive salary and benefits package