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Technical account manager | latam

São Paulo (SP)
AB InBev Growth Group
Anunciada dia 19 fevereiro
Descrição

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.
About AB InBev Growth Group
Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
We are implementing BEES systems with strategic partner companies across LATAM and are looking for a Technical Account Manager (TAM) to lead technical strategies, manage complex implementation projects, and act as the key connector between commercial, technical, and operational teams.
This role combines project management (PMO), technical ownership, and stakeholder management, ensuring successful end-to-end implementations and long-term partner success.
What you'll do:

Ensure the right product and service are delivered to partners on time and according to commercial agreements.
Act as the technical owner of assigned accounts, working closely with the Key Account Manager (KAM).
Support partners and internal teams on technical topics, escalating and coordinating with internal stakeholders when needed.
Lead and manage implementation projects end-to-end, including timelines, priorities, dependencies, and risks.
Monitor product performance and partner adoption, ensuring usage of best-in-class versions and tools.
Track the full customer journey, from order status to daily ticket volume and operational performance.
Manage post–go-live support, ensuring client sustainability through defined success KPIs and action plans.
Translate commercial needs into technical requirements, serving as a bridge between business and technology.
Build and maintain project documentation and governance.

What you'll need:

Proven experience in Project Management, Technical Account Management, TPM, or system implementation roles
Background in consulting, SaaS platforms, or system implementations
Strong problem-solving skills and customer-centric mindset
Ability to manage stakeholders with flexibility, influence, and resilience
Comfort working in dynamic environments with high delivery expectations
Advanced communication skills in English (written and spoken)
Spanish at an advanced level (mandatory)
100% availability to travel is required

Key challenges of the role:

Acting as a PMO, owning project schedules and holding stakeholders accountable to agreed timelines.
Working under delivery pressure in complex, cross-functional environments.
Driving partner engagement and internal alignment after go-live through KPIs, action plans, and commercial demands.

More about you:

You're proactive, dynamic, and highly organized
Thinks end-to-end, understanding both technical workflows and commercial impact
Thrives in client‑facing roles and enjoys building long‑term partnerships
Sees themselves as a connector between teams, systems, and business goals
You're motivated by growth opportunities, international exposure, and real business impact

What We Offer:

Performance based bonus*
Attendance Bonus*
Casual office and dress code
Days off*
Health, dental, and life insurance
Discounts on Ambev products*
School materials assurance
Language and training platforms

ABInBev is committed to creating a diverse and inclusive workforce and culture. We conduct confidential surveys to better understand & ensure we provide equal opportunity throughout our end‑to‑end recruitment process. Individuals seeking employment at ABInBev are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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