Responsibilities: - Maintain and manage internal IT infrastructure, including hardware, operating systems, and server products. - Perform regular maintenance, repairs, and upgrades on network and computer systems. - Diagnose and resolve issues related to the network, hardware, and servers to ensure optimal performance. - Assist in the installation, troubleshooting, and maintenance of workstations. - Provide IT support to employees across departments, addressing queries and technical challenges. - Create and maintain IT procedures and documentation, ensuring they are up to date. - Collaborate with third-party contractors for system support and operational infrastructure maintenance. - Coordinate with suppliers for additional support and routine maintenance needs. Requirements: - Education: Completion of post-secondary education or higher. - Proficiency in Microsoft technologies, including Windows 10/11, Microsoft 365, Active Directory, MS Entra, MS Azure, and MS Intune. - Experience with Windows Servers, Google Workspace, and Linux systems. - Familiarity with managing domain redirection, DNS records, and current web/mobile developments. - Strong troubleshooting and problem-solving capabilities. - Effective communication skills in a multi-language work environment. - Ability to work collaboratively with diverse stakeholders both locally and remotely. - Flexibility to work varying hours and take initiative independently.