Join to apply for the Implementation Engineer role at Enghouse Interactive.
This is a full-time, entry-level position based in São José do Rio Preto, SP, Brazil. The role is 100% in-person, reporting directly to the Team Lead, Implementation Engineer.
Responsibilities:
* Provide technical support and customer service in Telecom and MDM management.
* Analyze and resolve support tickets according to SLAs.
* Update device and phone line inventories in TEM.
* Document processes and solutions.
* Collaborate with internal teams for continuous process improvement.
* Coordinate with operators for line activation, SIM swaps, and service setups.
* Manage incident and request handling on the system platform.
* Configure and dispatch devices to users.
* Maintain physical inventory of mobile devices.
* Build and sustain good client relationships.
Requirements:
* Experience in customer service and administrative roles.
* Excellent verbal and written communication skills.
* Organizational and time management abilities.
* Knowledge of ServiceNow, MS Office, and MDM Intune.
* Proactive problem-solving skills.
* Empathy and ability to handle diverse client profiles.
Enghouse Interactive is a global leader in video, contact center solutions, and software, serving thousands of clients for over 35 years. We value equal opportunity and encourage all qualified candidates to apply.
Ready to shape the future with us? Apply now!
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