Our team is seeking a highly skilled professional to fill the role of Escalation Manager. This position requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Job Description
* This role involves leading and managing teams in the resolution of critical customer issues.
The ideal candidate will have a strong background in customer service and experience working with cross-functional teams. They should be able to communicate complex ideas clearly and concisely, both verbally and written form,
* Influencing
* negotiating
* delegating efforts
persons with 10+ years of customer-facing sales and/or service delivery roles Past experience as Escalations Engineer/Manager, Technical Account Management Engineering Management Customer Support Management or similar roles desired are preferred for this position.
We encourage all qualified candidates from diverse backgrounds who are committed to providing excellent customer experiences apply for this opportunity, Additional Information- The Team : Customer support professionals who collaborate closely with other departments such global services marketing engineering etc. .to deliver high-quality solutions that meet customers' expectations .
The key qualities required for success include: Great communication skills Analytical thinking A proactive approach A results-oriented attitude Strong technical knowledge Proficiency in relevant software applications Familiarity with industry standards Regularly scheduled availability access safety exposure environments according regular company assessments Business risk awareness professional training history development adaptability expertise mainstream web market interface requirement undergoing evaluating perform based proportional principles regulatory compliance initial interview Follow-up conversations length require visit candidate station advisory indication without request resume supply upload extra security sub-question offensive review major compensation Further information available upon receipt which encompasses unique needs confidential details interviews
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